Classic Xapien
Guidance and instructions on how to use Classic Xapien
By Lily1 author39 articles
Getting Started
Welcome to Xapien! The following guides will help you create and access your Xapien account.
Creating a Xapien AccountHow to invite new users to your Xapien account
How to access a Xapien AccountWhere to login and what to do if you've forgotten your password
Navigating the Xapien PortalHow to find your way around the portal
Account
Managing account details and settings.
Managing Account SettingsHow to edit personal details, change your password, set up auto-sharing, and edit notification settings
Managing Organisation SettingsHow to manage new user access, use project references, enable multi-factor authentication, and track your account usage
Reviewing your AccountWhat to expect in your quarterly account review
Generating a Report
Guides on how to run Xapien reports
How to run a reportInstructions on how to generate a person report and organisation report
Tips on how to generate the best person report
Tips on how to generate the best organisation report
Can I use languages other than English?How to generate a report using languages other than English
High profile vs low profile subjects and 'No Trace' reportsWhat kind of reports you should expect, and what is a 'No Trace' report?
What is the smart queuing system?How the smart queuing system works and what to expect
Will I be charged for re-running my report?How we treat cases where your initial report didn't return the information you were looking for
FAQs
Answers to frequently asked questions.
Can I download reports?
What are the options for sharing reports?
How long are reports stored?
Can Xapien access our reports?
How do I remove incorrect information from my report?
What do the different article tags mean?
Why is information in the "discarded" section?
What's in the "not processed" section?
How is location risk updated?
Does Xapien search for AKAs (Also Known As)?
What sources does Xapien use?
Does the system learn from exclusions?