To access Xapien, you will need to create an account. Depending on the type of package your organisation is on, this process differs:
Unlimited users
If your organisation has unlimited users, creating an account requires an admin user to add your email address.
Locate the user menu in the top right corner of the portal and click into it.
Navigate down to ‘Invite new user’.
A pop-up will appear where you can add the email of the new user. This will send an email invitation to complete registration. This invitation is only active for 24 hours, after which the email link will expire. You can re-send the invitation following the same steps as above.
Here you also have the option to invite the new user to existing groups. Please note, you can only invite new users to groups in which you are already a member.
Limited users
If your organisation only has a limited number of users and you need to create an account, contact your Customer Success Manager.
Once logged in, we recommend:
Attending a Xapien drop-in training session (details available in the help button)
Reviewing the Tips and Tricks page
Reading through the How to navigate a Xapien report guide
If you need assistance, contact your organisation's Xapien admin or the Xapien support team.