FAQs
Answers to frequently asked questions
By Fabrice1 author8 articles
- Can I use Xapien on my phone or tablet?Xapien works in your mobile browser: how to read reports, check sources and start research on a small screen.
- Is there a way to see my organisation's usage?How Organisation Admins can see their organisation's usage and the number of reports run, using Organisation Insights.
- How is location risk updated?
- What sources does Xapien use?
- Will I be charged for re-running my report?How we treat cases where your initial report didn't return the information you were looking for
- Ask Xapien vs. the Help widget - what's the difference?When to use Ask Xapien, and when to use the Help widget.
- The Dun & Bradstreet (D&B) integrationHow Xapien uses your Dun & Bradstreet (D&B) licence to enrich Identify, company details, ownership structures, and risk signals in your reports.
- Xapien drop-in training sessionsFree fortnightly online sessions: a platform walkthrough and a new-features deep dive each month. Upcoming dates and how to add them to your calendar.