Organisation Insights gives Organisation Admins a live view of how their organisation is using Xapien: who's running reports, how many, how quickly they complete and how often they fail.
ℹ️ Who is this for?
Organisation Admins only. Users and Viewers won't see the Insights page.
Where to find Organisation Insights
Select Insights in the left-hand navigation.
Organisation adoption at a glance
The panel at the top gives you the headline numbers for the period you've chosen:
Reports generated
People who ran a report, shown as a percentage of your licensed users, with a count of licensed people who haven't run one in the period
Reports per user, averaged across everyone who ran at least one
Average run time, measured on processing only, so time spent queued isn't counted
Reports that failed as a percentage and a count
Charts and breakdowns
Below the snapshot you'll find:
Reports over time: daily report volume, as bars or a line
Reports by type: the split between organisation and person reports
How reports are run: reports run in the app against reports run through the API
Who is using Xapien: every person in your organisation with the number of reports they ran, including people on zero. Switch to Teams to see the same view by teamspace, and use search to find someone quickly
Templates used: reports run per template
The Reports run table
At the bottom, every report from the period is listed with its type, who ran it, the teamspace, the template, its status (Completed or Failed), how long it took and when it was run.
Report subjects are hidden by default, so you can share your screen without exposing who's being researched. Use the Subjects toggle to reveal them.
Exporting
You can tailor the view and take the data away with you:
Export usage metrics (.zip) in the top-right corner downloads the usage figures for the selected period.
Export CSV on the Reports run table gives you the report activity log: report ID, who ran it (name and email), status, timestamps, duration, template and teamspace.
Things to note
Read-only. Insights shows you usage; it doesn't change any settings.
API activity is included. Reports run by API service accounts appear under "Via the API" and as "API or service" in the Reports run table.
Onward research counts. Each onward research report counts as a report in these figures.
If you have feedback on Organisation Insights, speak to Customer Success or contact support through the Help widget.