When demand is high, usually when many reports are started at once, new reports wait in a short queue rather than slowing everyone down or failing. Your report still runs exactly as requested; it just starts a little later.
What you'll see?
After you choose a template and select Run report, you're taken to the Reports page and a message tells you the report is 'queued for processing' with an estimated wait.
Select Done. The report appears in your Reports list (and in its teamspace) with a Queued status.
When it reaches the front of the queue the status changes to Generating, and then to complete as normal.
The estimated wait is live and can move up or down as other reports finish.
What you need to do
Nothing. You can close the tab, run other reports or leave the platform, and your report keeps its place in the queue. Everything you chose when you set it up (subject, template, teamspace) is kept, and you'll get the usual email when it's ready.
Queue time is calculated based on the number of reports ahead of yours and how long those reports are expected to take.
Good to know
Queuing doesn't change the report. Quality and depth are the same whether or not it is queued.
It applies to reports run through the API too.
Most reports don't queue. Waits are typically a few minutes, and the queue clears quickly.
Once the report has left the queue and begins generating, the Queued tag on the far right will change to Generating.
If a report has been queued for longer than the estimate suggested, contact support through the Help widget, or speak to your Customer Success Manager.